Frequently asked questions
iMD App questions, answered
The things students ask before and just after they get their credentials. If your question is not here, support replies on WhatsApp and Telegram.
What is imdweb.online?
imdweb.online is the sign-in portal and information hub for the iMD App. You open it, sign in with your iMD username and password, and it takes you into the iMD web application where your subscription, QBanks and library live.
How do I log in to my iMD account?
Open imdweb.online, enter the username and password issued when your subscription was activated, and press Login. Sign-in is completed on the official iMD application server, which then opens your study dashboard.
I forgot my iMD password. How do I reset it?
Go to imdweb.online/forgot and submit the username or email address registered to your account. A reset link is sent to that address. If the email never arrives, contact support on WhatsApp or Telegram and the team will verify you manually.
How much does an iMD App subscription cost?
Three durations are available: 6 months for $50, 1 year for $75 and 2 years for $150. Every plan includes VIP premium membership, unlimited QBank usage, free iMD AI single-model access and all 45,000+ resources.
How do I extend an iMD subscription that is about to expire?
Use the Register / Extend button on the sign-in page, which opens the official purchase and extension form. Extending keeps your existing account, so your history and saved material stay in place.
Which exams does iMD App cover?
iMD App is used for USMLE Step 1 and Step 2 CK, PLAB and UKMLA, AMC and MCCQE, along with general medical reference study. The library spans QBanks, video lectures and clinical references for all of them.
Can I use iMD App on more than one device?
Yes. One account works across iPhone, iPad, Android phones and tablets, Windows PCs and Mac computers. You can start a session on one device and pick it up on another.
Do I need to install anything to use iMD on the web?
No. The web platform runs in any modern browser. On phones and tablets you can also add it to your home screen so it opens full screen like a native app, which is covered on the install guide.
How fast is activation after payment?
Activation is handled by the subscriptions team and is normally completed shortly after payment is confirmed. If you have not received your credentials, message the team on WhatsApp with your payment reference.
How do I contact iMD support?
Support is reachable on WhatsApp at +92 335 222 0382, on Telegram at @iMDAppSubscriptions, and by email at [email protected]. Include your username so the team can find your account quickly.
Still stuck?
The fastest route is a WhatsApp message that includes your username and, if it is a payment question, your transaction reference. That lets the team look up your account before replying instead of trading messages to establish who you are. Full contact details are on the support page.
Ask us directly
Anything not covered above — activation, devices, billing or exam coverage — goes straight to a person.