Support
Get help with your iMD account
Activation, sign-in trouble, device setup or billing — a real person answers on all three channels below. Include your username in the first message and you will usually get it resolved in one exchange.
WhatsApp — fastest
+92 335 222 0382
Best for activation, payment confirmation and anything urgent before an exam.
Telegram
@iMDAppSubscriptions
Subscription channel and direct messages, useful where WhatsApp is restricted.
[email protected]
Best for anything needing attachments — receipts, screenshots or refund requests.
Before you message: three quick checks
- Password rejected? Run a password reset first — it resolves most sign-in failures without waiting for anyone.
- Correct password but still refused? Your access period has probably ended. The pricing page covers extending an existing account.
- App will not open on a new phone? The install guide has the per-device steps.
What to include in your message
- Your iMD username (never your password — support will not ask for it).
- The device and browser you are using.
- The exact wording of any error message, or a screenshot of it.
- For payment issues, the transaction reference and the date you paid.
A note on security
Nobody from the iMD team will ever ask you for your password, a card PIN, or a one-time code from your bank. If a message claiming to be from iMD asks for any of those, it is not from us — report it on the official WhatsApp number above before acting on it.